Privacy Policy

Your privacy and data protection are fundamental to our commitment to building trust

Last Updated: December 2024

At Ember Flare Crusher Architecture, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

Personal Information

  • • Name and contact details
  • • Email address and phone number
  • • Company or organization information
  • • Project requirements and specifications
  • • Communication preferences

Technical Information

  • • IP address and location data
  • • Browser type and version
  • • Device information
  • • Website usage analytics
  • • Cookies and tracking technologies

2. How We Use Your Information

Service Delivery

We use your information to provide architectural design services, project management, consultation, and to communicate about your projects and requirements.

Communication

To respond to inquiries, provide project updates, send newsletters, and share relevant information about our services and industry insights.

Website Improvement

To analyze website usage, improve user experience, ensure security, and optimize our digital presence for better service delivery.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

Trusted third parties who assist in operating our website, conducting business, or serving clients, under strict confidentiality agreements.

Legal Requirements

When required by law, regulation, legal process, or governmental request to comply with applicable legal obligations.

Project Collaboration

With your consent, sharing relevant information with project partners, contractors, or consultants necessary for project completion.

Business Protection

To protect our rights, property, or safety, or that of our clients, employees, or others, including fraud prevention and security measures.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption

SSL encryption for data transmission and secure storage protocols

Access Control

Restricted access to personal information on a need-to-know basis

Regular Updates

Continuous security monitoring and system updates

5. Your Rights and Choices

Under Canadian privacy laws, you have the following rights regarding your personal information:

You have the right to request access to your personal information and receive a copy of the data we hold about you in a portable format.

You can request correction of inaccurate or incomplete personal information and update your preferences at any time.

You may request deletion of your personal information or withdraw consent for certain processing activities, subject to legal and contractual obligations.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Cookie Type Purpose Duration
Essential Website functionality and security Session
Analytics Usage statistics and performance monitoring 2 years
Functional User preferences and customization 1 year
Marketing Personalized content and communications 6 months

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

  • Client Records: 7 years after project completion (as required by professional standards)
  • Marketing Communications: Until you unsubscribe or withdraw consent
  • Website Analytics: 26 months from collection date
  • Legal Documentation: As required by applicable laws and regulations

8. International Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with Canadian privacy laws.

9. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

General Inquiries

Email: info@emberflarecrusher.info

Phone: (416) 555-0187

Address: 245 King Street West, Suite 1200
Toronto, ON M5V 3M2

Privacy Officer

Email: privacy@emberflarecrusher.info

For privacy-related concerns, data access requests, or to file a complaint about our privacy practices.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the revised policy.